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Our
Process
The Zaviamo Promise
When you work with Zaviamo, you get:
30-MINUTE RESPONSE TIME
Text us at 2pm or 10pm. We'll respond within 30 minutes during business hours, by morning if after hours.
DIRECT FOUNDER ACCESS
You'll work with Ali or Rahat personally, not a junior assistant who doesn't know the destinations.
100% CUSTOM ITINERARIES
No "Package A" or "Package B". Everything designed specifically for YOUR interests, pace, and budget.
ITEMISED PRICING
Itemized quotes showing exactly what you're paying for. No hidden fees, no surprise charges.
24/7 SUPPORT DURING YOUR TRIP
Flight issues? Hotel problems? Lost in Istanbul? Call us anytime. We'll fix it immediately.
HONEST RECOMMENDATIONS
We'll tell you what's worth it and what's not, even if it means we make less money. Your experience matters more.
UNLIMITED REVISIONS
Don't love the itinerary? Tell us. We'll adjust until it's perfect. No additional charges for changes.
FAMILY-FIRST APPROACH
We design every trip like our own family is traveling. Because that's exactly how we think.
If we don't deliver on these promises?
Tell us. We'll make it right.
That's not just marketing talk. It's how we operate.
How we plan your trip.
(Step by step.)
Most agencies send you a PDF and ask for a deposit. We do it differently.
STEP 1: YOU REACH OUT (10 minutes)
Message us on WhatsApp, call, or drop into the office. Tell us where you want to go, when, and who's coming. Three lines is enough to start.
STEP 2: WE LISTEN & DESIGN
We ask the questions a package agency never bothers with. Prayer times, kids' ages, what you hated about your last trip. Then we build a custom itinerary from a blank page and send it inside 24 hours.
STEP 3: WE REFINE TOGETHER
Read it slowly. Tell us what to swap, move, or cut. We re-cut it free, as many times as it takes. No pressure, no fake deadline.
STEP 4: WE BOOK
Once you love it, pay the deposit and we lock it in. Flights, hotels, transfers, and your visa, all handled. You get a paid receipt with every line itemised.
STEP 5: WE SUPPORT
Before you fly, you get a pre-departure brief and all your documents in one place. During the trip, we're one WhatsApp message away, any hour.
STEP 6: YOU TRAVEL
You travel the trip we built together. Flight delay, hotel issue, a sick kid at midnight? You message us, we move. Not a call center. Us.
STEP 7: YOU SHARE FEEDBACK
When you're home, tell us what worked and what didn't. We save it to your file, so the next trip you book with us is even more yours.